Responsible Gaming

Age Restriction: 21+ Only

air138 strictly enforces a minimum age requirement of 21 years for all users. This policy aligns with Indonesian regulations and our commitment to protecting minors from gambling-related harm. All new accounts undergo age verification during the registration process, and we reserve the right to request additional identification documents at any time to confirm your age.

If we discover that an underage individual has created an account on air138, we will immediately suspend the account, void all bets, confiscate any winnings, and refund deposits where legally permitted. We encourage parents and guardians to use internet filtering tools and parental controls to prevent minors from accessing gambling websites.

Recognizing Problem Gambling

Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder characterized by the inability to control gambling urges despite negative consequences. It can affect anyone regardless of age, gender, income level, or social status. Recognizing the warning signs early is crucial to seeking help before the problem escalates.

Warning Signs of Problem Gambling

If you answered "yes" to several of these questions, you may be experiencing problem gambling. We strongly encourage you to use the self-exclusion and limit-setting tools described below, and to seek professional help.

Responsible Gaming Tools at air138

air138 provides a comprehensive suite of tools designed to help you manage your gambling activity and maintain control. These features are available to all players and can be accessed through your account settings or by contacting our customer support team.

Guidelines for Responsible Gambling

Following these practical guidelines can help ensure that your gambling remains a fun and controlled activity:

• Set a Budget: Decide in advance how much money you can afford to lose and never exceed that amount. Treat gambling as an entertainment expense, not an investment or income source.
• Set Time Limits: Allocate a specific amount of time for gambling and stick to it. Use alarm reminders or session timers to avoid losing track of time.
• Never Chase Losses: Losing is part of gambling. If you lose your budgeted amount, walk away. Trying to win back losses by betting more almost always leads to bigger losses.
• Do Not Gamble Under the Influence: Avoid gambling when intoxicated or under the influence of substances that impair judgment.
• Balance Gambling with Other Activities: Maintain a healthy lifestyle with diverse hobbies, social activities, work, and family time. Gambling should not be your primary form of entertainment.
• Do Not Borrow to Gamble: Never use borrowed money, credit cards, loans, or money meant for essential expenses (rent, food, bills) to fund gambling.
• Take Regular Breaks: Step away from the screen periodically. Short breaks help maintain perspective and prevent impulsive decisions.
• Keep Records: Track your gambling activity, including deposits, withdrawals, wins, and losses. Awareness of your overall financial position helps prevent overspending.
• Do Not Use Gambling to Solve Financial Problems: Gambling is not a solution to debt or financial difficulties. The odds are always in favor of the house in the long run.
• Educate Yourself: Understand the games you play, including odds, house edges, and payout rates. Informed players make better decisions.

For Family and Friends

If you are concerned about a loved one's gambling behavior, it can be difficult to know how to help. Problem gambling affects not only the individual but also their family, friends, and community. Here are some steps you can take:

• Open a Conversation: Choose a calm, private moment to express your concerns without judgment or accusation. Use "I" statements (e.g., "I've noticed you seem stressed lately") rather than blame.
• Listen Without Lecturing: Allow your loved one to share their feelings and experiences. Avoid being judgmental; addiction is a medical condition, not a moral failing.
• Encourage Professional Help: Suggest they contact air138's support team to activate self-exclusion or reach out to a gambling counselor.
• Set Boundaries: Protect yourself and other family members by refusing to lend money or cover gambling debts. Enabling behavior can perpetuate the problem.
• Seek Support for Yourself: Dealing with a loved one's addiction is emotionally taxing. Consider joining a support group for families affected by gambling.
• Avoid Triggering Situations: Do not invite the person to gamble with you or encourage gambling-related activities until they have addressed their problem.

Remember, you cannot force someone to stop gambling, but you can offer support, information, and encouragement to seek help.